Q & A

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Who are the patients who most frequently utilize the House Call Service?

We frequently make house call visits to the homes and/or living communities of the elderly, or those who are homebound with special needs or medical complications. We are committed to working with both family and caregivers to arrange dental care programs specifically designed for the particular needs of each patient within the familiar comfort of their home. The average age of our seniors is 80.

What treatment will I receive during my initial house call?

For your initial house call, we will get to know you by reviewing your medical and dental history, listening carefully to your concerns and answering all of your questions. We don’t begin treatment until you’re absolutely comfortable that we fully understand the needs of everyone concerned.

The dentist will then conduct a visual examination, and take photographs of your mouth for your records. Next they will take all necessary digital dental x-rays.

Based on what we learn from the examination and x-rays, we will consult with you regarding our diagnoses and review your treatment options. If we are unable to fix the problem immediately, a patient care coordinator will contact you to schedule any further treatment, when necessary. Whenever possible, these services will be provided at your residence.

Will I have dental procedures during my initial house call?

The primary purposes of our initial house call are to resolve emergencies, make the initial examinations that will allow us to fully understand your dental needs, and listen to your questions and concerns. If we can do procedures simply and safely in the home or community we will do so. We have portable dental equipment for that purpose.

Will I have a cleaning during my initial house call?

In most cases yes, a comprehensive oral hygiene appointment includes a professional cleaning by a certified House call Dentist to gently remove plaque and tartar.

How long will my house call take?

The average initial house call appointment, including examination and x-rays, takes approximately one hour. However, your dentist will spend as much time with you as necessary to ensure that all your questions are answered and all your concerns are addressed.

Do you take dental x-rays during a house call?

Yes. Dental x-rays are a standard diagnostic tool for dentists. Our state-of-the-art portable x-ray machine and lead x-ray shield ensure minimal exposure to radiation (equal to or less than in-office x-rays). The x-ray images are digital, and can be immediately viewed and interpreted by the dentist on a laptop computer.

What if I need treatment that cannot be provided in my home?

Some dental procedures cannot be completed in the home, due to the complexity of treatment or safety considerations. If necessary, we will provide these procedures, either at our dental offices or at one of the many hospitals with which we work. We can help you receive transport should this be necessary.

Will you talk to my family / caregiver?

With your permission, we will involve anyone you request in your care decisions, including family members, caregivers or health care providers. We also routinely work with conservators, guardians and those with Power of Attorney (POA). We strongly encourage all who will be involved in the decisions regarding treatment to be present for the initial house call visit.

What if I have a dental emergency?

House Call Dentists are qualified to treat many forms of dental emergencies for the homebound at the patient’s residence. You may be able to avoid an unnecessary trip to a hospital emergency room if you call us first. For emergencies for those with special needs, we are on-call 24 hours a day, 7 days a week, providing prompt response to dental emergencies.